FAQs

We are paper free in our attempt to be as eco friendly as possible. You will have an email copy of your order and we will have it on our records also. It does not affect your consumer rights.

We believe in a ‘no frills’ approach, so not to create waste. We use food grade, naturally wet strength brown paper bags that are 100% recyclable.

It is directly reinvested back into the community. There are a number of ways we do this, with many more planned once our physical store and The PoD opens.

Some routes of reinvestment include:

• free hire
• free consultations
• lower cost products*

This is not an exhaustive list. If you are on a low income, you can apply for our membership here. *Ts & Cs Apply.

There are two* options:

1. Book a 1:1 in your home – book here
2. Reserve online and collect from us – reserve here

*Soon you will be able to drop in to The PoD also.

If you have booked a demonstratioon, we bring the kit/sling to you. Otherwise, whilst we set up our permanent venue:

• you can collect either from our house or:
• delivery of kit/sling may be agreed (depending on location)

• Slings can be hired for £5 per week, each.
• Nappy kits are £15 per two weeks, with the exception of our newborn kit offer of £50 for 8 weeks.
• A deposit of £30 is required and is refunded upon return (unless you stored your card details with us).

• You will receive an email when your reservation is ready
• The default is to collect from our home but you may contact us for other options
• You will need to have paid for the hire 24 hours before collection

• Whilst we work very hard to meet everyone’s needs, there are occasions when things come up. It may be that a kit hasn’t been returned on time, didn’t pass our quality control, or even that one of our own children threw a spanner in the works (we have four!)
• Please know that we only ever reject/cancel if we really have to, and we will always try to meet your needs

• If you didn’t opt for a demonstration, you can find lots of useful videos online, and in our blogs – here
• You will receive an email with links to our wash routine, fitting of the nappies, and terminology/lingo leaflet.

Absolutely! Did you know that mother and child can thermoregulate? The body adapts to the heat which makes sense when we consider mothers who babywear in much hotter countries. There are a few things to take into consideration though:

Sweating: We sweat, babies sweat. Sweating actually cools us down, and so skin to skin can help regulate our babies who are less well practiced than us. It is important to replace the fluids for both of you so make sure you are each drinking plenty. If you are breastfeeding under 6 months, DO NOT give extra water, just boob all the while baby wants to, but drink plenty yourself. If you bottle feed under 6 months, DO NOT add extra water to your bottle but again, feed on demand. Over 6 months, do offer  extra water/boob approriate to your child’s stage of development. Either way, slings are a great way of eating/feeding on the go! Back carrying is a really useful way of sneaking an extra ice cream in without sharing 

Damp Muslin: Speaking of sweating, it can feel a little uncomfortable. You could place a damp muslin between you and baby. Be sure not to make it too cold as that will cause goose pimples which is our bodies way of trying to warm up – and we don’t want that! You ca neach remove layers of clothing to compensate and help with the sweating. It is common for babies to be in just their nappies when it’s really hot – but be aware of sun burn.

Sun care: It is really important that you both wear suncream regularly. A good factor 30 that is both UVA and UVB protective will be great, and some brands are considered not to stain – such as Green People. If you have hired a sling, please speak with your librarian first as this may count as damage and affect your deposits. Wearing a large sun hat is another option, as well as handhelds fans and staying in the shade.

Time of day: Consider when you go out. Whether it be a sling, in arms or a pushchair, it may be useful to consider leaving the main parts of your travelling when it is cooler. If using a pram, please DO NOT drape anything over to shade baby. (Read more here).

This can vary greatly as there are so many variables. It is important to monitor both the child and the wearers wellbeing. Taking regular breaks in the heat regardless of babywearing, is best. One study awaiting publishing noted that there was very little temperature change within the 10 minutes of experiment time but more details are to come – Read here about this experiment!

There are some purpose made slings designed for wearing in the hot weather. For example the Tula Coast, the Beco Cool, and thinner stretchy wraps such as the Calin Bleu.

There are alternate ways of wrapping that offer less ‘passes’ of fabric across baby, or using a ring sling or buckle carrier with a hip carry  -but these can be trickier to learn and it is best to see a consultant. You can book with us here.

Some carriers have UV protection, others have mesh panels for airflow. Whichever you use, all the above still applies.

If you  didn’t wish to book the demonstration, there are other options:

• we can direct you to some useful resources
• ongoing support will be given
• electronic instructions will be included in your kit
• Leaflets will be emailed to you

• Instructions are emailed as we’re paper free, but you can also find our infographic here.
• we do ask you to follow our wash routine, if you have any issues please contact us.

This is commonly suggested for second hand nappies, or nappies with a ‘build up’ that may be leaking or smell. In another country, or another social media group, it is frequently suggested to use a diluted bleach solution to clean nappies with. There is a large divide amongst some social media communities on whether it is safe.

Our stance is that firstly, bleach is not necessary. With the right wash routine, you won’t ever have any issues that would make you wonder about a ‘strip and sanatise’.

Secondly, using bleach is NOT recommended by the nappy manufacturers at all, and doing so will void your warranties. Bleach will negatively affect the condition of your nappies.

Thirdly, the bleach in the UK is different to the countries where it is commonly recommended to use it. You have come to the decision to use cloth nappies likely for many reasons, and the effects on babies skin may have been one of them. Using bleach, even diluted, doesn’t particularly match with delicate baby skin!

• If your washing machine is in good working order and normally washes your clothes, they will come out clean!
• If you prefer, you can wash the nappies separate. If your load isn’t big enough, pop a couple of towels in with the nappies (did you know towels are intended to be deep cleaned also? They harbour some nasties in their tiny looped fibres!)

• We didn’t used to. Unfortunately we were inundated with bookings that then didn’t arrive, or weren’t home. This cost us substantially.
• Whilst we charge a fee, it can be redeemed against your hire.
• We feel the demonstrations are great value for money and our customers much prefer having a face to face explanation of how cloth works.

• Online, you can reserve a kit up to 2 weeks ahead. We are able to reserve a kit with further notice – eg your due date, just email us to request it.
• We do have a waiting list for newborn kits. We advise you let us know you will be wanting a newborn kit around 2 months before your due date.
• If you would like a home visit, it’s entirely up to you! Some parents like to feel well informed early, before sleep deprivation kicks in, and others like to wait until baby is due so they don’t forget!

• We are undergoing a huge expansion in our kits and they may vary slightly. There are a large variety of nappies, wipes, liners, boosters, a wet bag, changing mat, night options, vest extenders and more!
• We try to offer a ‘taster’ of the various types of nappy available on the market. We aim to save you money with finding what you prefer and fits your child. This differs for everyone.